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+353 87 678 2299

Product Range
Every effort is made to ensure our images and specification on our website give a true representation for each product . We try our best to display our products as accurately as possible. While the colour is as true as we can achieve for each image, we cannot take responsibility for any variation in colour. We are always pleased to answer any questions you might have about colours and size prior ordering. You can contact us by email at

Product Availability
All order are subject to availability of stock at that particular time. We reserve the right not to fulful your order if a product has run out of stock. We do our upmost to ensure adequate stock level but some product may sell out fast and there will be a lead in time for restocking. If any items become unavailable after receiving your order you will be notified by email and offered a refund or expected date of item to come back in to stock. As a large amount of our items are made to order, please allow between 10 – 21 days for delivery of your products.

Once you have placed your order with us, you will receive an email acknowledging we have received your order.

Cancellation Policy
You must email customer service within 3 days of placing the order should you decide to cancel and you will be reimbursed in full. Please allow 5 working days for refund to be processed.

Shipping & Delivery
All orders are processed at our distribution centre in Galway Ireland. Delivery dispatch will be approx. 10 – 21 days depending on destination and the item selected. We operate Monday through Friday, excluding Bank holidays. When ordering multiple items for example the bedroom in the box collection, we will make one delivery when all items are in stock. We will deliver to your nominated address and a signature will be required so that we have a record of all deliveries. If there is no one in the nominated address the courier will try making contact or if possible leave with a neighbour.

We use DHL Freight / An Post and UPS as our carriers. Choice of carrier and delivery service depends on the country your order is shipped to. You will receive an e-mail containing the shipping information and a tracking number. Shipping costs. Orders over €500 are free delivery to anywhere in Ireland.

Orders over €1000 are free delivery to anywhere in Europe.

Small boxes are delivered by courier and incur a charge of €15 within Ireland
Larger boxes are delivered by courier and incur a charge of €30 within Ireland
For international deliveries please contact us by email on for charges.

At Willow & Green customer satisfaction is our no one. We want you to be happy with our products and that’s why we give you 14 days to return your order if you are not satisfied. If you are returning items please advise us by email to prior to returning. Before opening the packaging, please check that the colour, size and style of the product match what you ordered. Shipping costs are non refundable and you are liable for the cost of returning the items. Please keep all packaging as unfortunately we will won’t be able to offer a refund if your order is returned without the original packaging. It is imperative you get proof of postage when returning items as they make get lost etc. Also please ensure your courier has adequate insurance should any items become lost in transit.

Your refund will be made about within 5 working days after we have received the products in their original packaging.

Damages/Faulty Items
If your item is damaged during transit please advise us within 48 hours of receiving your order and we will organise a replacement. You will be either given a full refund or a replacement will be organised and postage costs will be refunded. It is imperative you notify our customer service team before returning any items. You can notify us on email at

Items should be returned to
Customer Service Team
Unit 44 Glenrock Business Park

Import Duty outside Ireland & EU
If you live outside of Ireland and the EU, your delivery may be subject to import duties and taxes which are levied when the package reaches its final destination. We will not be responsible such charges and it will be the resonsibily of the each customer to pay any import duties or taxes outside of Ireland and the EU.

Payment Methods
We accept Visa, Matercard, and Paypal.

Private Policy
All personal information gathered at the site will be handled with the upmost care. The information that we store will never be sold or used for any purposes other than for our own usage. It will solely be used for informing you about special offers and other marketing opportunities related to Willow & Green.

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.

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